Support with tickets
An email to your support address, a website form or a question from the portal becomes a ticket linked to the client. You reply from KompaniX and the assistant helps sort.
An email to your support address becomes a ticket, linked to the client. The same goes for the contact form on your website and for questions from the portal. You reply from KompaniX; the client never sees internal notes. The assistant sorts tickets and proposes a reply.
- Tickets from email, website form, portal and API
- Linked to client, quote or invoice
- Internal notes, attachments, browser notifications
- AI triage: category, summary, draft reply
Everything in one place
No more questions scattered over inbox, WhatsApp and phone. Every ticket sits with the client, next to their quotes, invoices and projects. Colleagues see who picks up what.
Reply with context
You reply from the ticket; the client receives a clean email. Internal notes are never visible to the client. Attachments, statuses and browser notifications are included.
AI triage
The assistant gives every ticket a category and a summary and drafts a reply. In the Business plan it sends simple replies itself, under a threshold you set.
Frequently asked questions
How do emails become tickets?
You get a support address with KompaniX, or forward your existing support mailbox to it. Every email becomes a ticket or a reply on an existing one.
Can the client follow their tickets?
Yes, in the client portal. They see the status and the replies and can respond.
What exactly does the assistant do with tickets?
Category, summary and a draft reply. By default you approve every reply; in Business it can send simple replies itself.
Other features
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